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The Overage Alerting system in Video Cloud helps account administrators monitor usage and analytics. When usage reaches a predefined threshold, the system automatically notifies designated stakeholders. These proactive alerts reduce the need to manually monitor usage and help you take action before exceeding your contract allotments.

Thresholds for Notifications

Notifications are triggered at the following threshold:

• 85% of usage – First notification is sent.

Notifications are sent once per metric during the contract term. If you purchase an add-on that increases the allotment, the notifications will reset and may be sent again if thresholds are reached.

Setting up Overage Alert Recipients

1. Navigate to the Billing module in Video Cloud.

   

2. Scroll to the bottom section labeled Overage Alert Recipient.
3. Click Add Recipient

   

4. Enter a recipient's email and click Add

   

The selected recipients will receive email notifications whenever thresholds are reached.

Example Use Case

Consider an account contract that includes 1,000 stream starts:

• At 850 streams (85%), a notification is sent to all recipients.
• If you purchase an add-on for 500 additional streams (1,500 total), the system resets. Notifications will then be sent again when usage reaches 1,275 streams (85%).

Understanding the Overage Notification Email

When a threshold is reached, designated recipients will receive an Overage Notification email. The email includes the following details: